Cancellation Policy
Last Updated: June 29, 2026
Thank you for choosing Revano Life LLC ("Revano Life," "Revano," "we," "us," or "our").
This Cancellation Policy explains when you may request to cancel a treatment request, consultation, prescription order, or other purchase made through the Revano Life platform.
Requesting a Cancellation
If you wish to cancel a treatment request or order, please contact us as soon as possible at:
We will make reasonable efforts to process cancellation requests received before the applicable service or order has been completed, processed, or transmitted for fulfillment. However, because healthcare services and prescription orders may begin processing shortly after submission, we cannot guarantee that a cancellation request will be received or processed before the applicable service or order has advanced to a stage at which cancellation is no longer possible.
Telehealth and Clinical Services
Once your health information has been submitted for clinical review, a healthcare practitioner may begin reviewing your information promptly.
If clinical services have already been provided or substantially completed before your cancellation request is received, the applicable consultation or service fee may not be eligible for cancellation or refund, except as otherwise required by applicable law or expressly stated at the time of purchase.
Submission of a cancellation request does not guarantee that clinical review will be stopped if the review has already begun.
Prescription Orders
If a healthcare practitioner determines that treatment is appropriate and issues a prescription, the prescription may be transmitted to a pharmacy for processing and fulfillment.
Cancellation may not be possible once a prescription has been transmitted to a pharmacy, processed, dispensed, or shipped.
Because prescription products generally cannot be returned for reuse or resale once dispensed or shipped, cancellation requests received after this point may not be eligible for a refund.
If Treatment Is Not Approved
Submission of a treatment request, completion of a questionnaire, or payment for a requested product does not guarantee that a prescription will be issued or that treatment will be approved.
If the healthcare practitioner determines that treatment is not appropriate and no prescription is issued, any applicable charges or refunds will be handled in accordance with the terms presented to you during the ordering process, our Refund & Return Policy, and applicable law.
Recurring or Subscription Orders
If your treatment plan includes recurring orders, subscriptions, or automatic refills, you may request cancellation of future orders by contacting us at:
To help ensure that your request can be processed before the next order enters clinical or pharmacy processing, we recommend submitting your cancellation request as soon as possible and before your next scheduled order or billing date.
Cancellation of a recurring order or subscription will generally apply to future orders only and will not cancel, reverse, or refund an order that has already entered clinical review, pharmacy processing, dispensing, or shipment.
Effect of Cancellation
A cancellation request does not automatically entitle you to a refund. Eligibility for a refund will depend on the timing and circumstances of the cancellation, the services or products already provided, applicable pharmacy requirements, and applicable law.
Please review our Refund & Return Policy for additional information regarding refunds, incorrect orders, damaged products, and other fulfillment-related issues.
Contact Us
If you would like to request a cancellation or have questions regarding this Cancellation Policy, please contact:
Revano Life LLC
support@revanolife.com