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Terms of Service

Last Updated: June 29, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “user,” or “patient”) and Revano Life, LLC (“Revano,” “we,” “us,” or “our”) governing your access to and use of our website, platform, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to these Terms. If you do not agree, you may not use the Services.

2. Nature of the Services

Revano operates an online health education and care navigation platform that helps users connect with independent, licensed healthcare providers and third-party service providers.

Revano is not a medical provider and does not:

  • Practice medicine
  • Provide medical advice, diagnosis, or treatment
  • Prescribe medications
  • Dispense or fulfill prescriptions

All medical services are provided solely by independent licensed healthcare professionals and their affiliated organizations.

3. Telehealth Services (Integrated Notice)

3.1 Use of Telehealth

Through the Services, you may access healthcare provided via telehealth technologies, including video visits, audio communication, secure messaging, and digital intake forms.

Telehealth services are delivered by independent licensed healthcare providers, not by Revano.

3.2 Benefits and Limitations

You acknowledge that telehealth may provide improved access and convenience but also has limitations, including:

  • No in-person physical examination
  • Reliance on information you provide
  • Potential need for in-person follow-up care
  • Possible technical disruptions

Not all medical conditions are appropriate for telehealth evaluation.

3.3 Emergency Disclaimer

Telehealth services are not intended for medical emergencies.
If you are experiencing an emergency, call 911 or seek immediate in-person care.

3.4 Provider Independence

All medical care is provided solely by independent licensed providers who are responsible for:

  • Clinical evaluation and diagnosis
  • Treatment decisions
  • Prescribing medications (if appropriate)

Revano does not interfere with or control clinical judgment.

Clinical decisions, including diagnosis, treatment, and prescribing, are made solely by independent licensed providers without influence from Revano.

3.5 No Guarantee of Care or Prescription

You acknowledge that:

  • A provider may decline to treat you
  • A prescription may not be issued
  • Treatment decisions are solely at the provider’s discretion

Revano is not responsible for the acts, omissions, or clinical decisions of independent healthcare providers.

4. Eligibility

You must be at least 18 years old and legally capable of entering into contracts to use the Services.

5. Account Registration

You agree to provide accurate information and maintain the security of your account credentials. You are responsible for all activity under your account.

6. Scheduling and Provider Access

Revano may facilitate referrals, scheduling, and intake submissions to healthcare providers. We do not guarantee:

  • Provider availability
  • Acceptance of your case
  • Timing of appointments
  • Treatment outcomes

7. Payments and Insurance

You may be charged for services provided by third-party healthcare providers or pharmacies.

Depending on the provider:

  • Insurance may or may not be accepted
  • Cash-pay models may apply
  • Payment may be processed via third-party processors

Revano does not set clinical pricing.

8. Prescriptions and Pharmacy Fulfillment

If a provider issues a prescription:

  • It is issued solely by the provider
  • It may be sent to a third-party pharmacy
  • Fulfillment, pricing, and shipping are handled by the pharmacy

Revano does not dispense medications or operate a pharmacy.

9. User Conduct

You agree not to:

  • Misrepresent your identity or medical information
  • Use the Services for unlawful purposes
  • Attempt fraudulent access to prescriptions or care
  • Interfere with platform operations

10. Intellectual Property

All content, branding, and platform materials are owned by Revano Life, LLC or its licensors and are protected by intellectual property laws.

11. Disclaimers

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

REVANO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee:

  • Medical outcomes
  • Provider availability
  • Platform uptime or error-free performance

12. Limitation of Liability

To the maximum extent permitted by law, Revano Life, LLC shall not be liable for any indirect, incidental, consequential, or punitive damages.

Total liability shall not exceed amounts paid to Revano (if any) in the preceding 12 months.

13. Indemnification

You agree to indemnify and hold harmless Revano Life, LLC from claims arising out of:

  • Your use of the Services
  • Your violation of these Terms
  • Misuse of healthcare services

14. Termination

We may suspend or terminate access to the Services at any time for violation of these Terms or for legal/compliance reasons.

15. Governing Law

These Terms are governed by the laws of the State of Delaware.

16. Changes to Terms

We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.

17. Contact Information

Revano Life, LLCsupport@revanolife.com