Privacy Policy

1. Overview

Revano Life, LLC (“Revano,” “we,” “us,” or “our”) operates an online platform that provides educational health content and facilitates connections between individuals and independent licensed healthcare providers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, services, and related communications (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

2. Important Disclosures About Our Role

Revano is not a healthcare provider and does not practice medicine. We do not diagnose conditions, prescribe medications, or provide clinical care.

Medical services are provided solely by independent, licensed healthcare professionals and third-party provider networks. Any clinical decisions, diagnoses, or prescriptions are made exclusively by those providers.

We may facilitate scheduling, intake, communication, and administrative coordination between you and such providers.

3. Information We Collect

We collect the following categories of information:

A. Information You Provide Directly

• Name, email address, phone number
• Demographic information
• Health-related information you choose to submit through intake forms or questionnaires
• Communications with our platform or support team
• Payment or billing details (processed via third-party providers)

B. Information from Healthcare Providers

If you are referred to a provider through Revano, we may receive:

• Appointment status and scheduling information
• Non-clinical administrative updates
• Confirmation of whether services were completed

We do not control or store full medical records maintained by independent providers.

C. Automatically Collected Information

• IP address
• Browser type and device information
• Usage data (pages visited, time spent, clicks)
• Cookies and similar tracking technologies

4. How We Use Information

We use information to:

• Connect users with appropriate healthcare providers
• Facilitate scheduling and intake processes
• Operate, maintain, and improve the Services
• Communicate with users about appointments or service updates
• Process payments and transactions through third-party providers
• Ensure platform security and prevent fraud
• Comply with legal and regulatory obligations

We do not sell your personal health information.

5. How We Share Information

We may share information with:

A. Healthcare Providers and Networks

To facilitate evaluation, treatment, and care coordination.

B. Service Providers

Including:

• Payment processors
• Hosting and cloud infrastructure providers
• Analytics and customer support tools

C. Pharmacy Partners (If Applicable)

If a prescription is issued, relevant information may be shared with pharmacies for fulfillment and shipping.

D. Legal and Compliance Purposes

We may disclose information if required by law or to protect rights, safety, and security.

6. HIPAA and Health Information

Some information you provide may be considered protected health information (“PHI”) under the Health Insurance Portability and Accountability Act (HIPAA) when handled by healthcare providers.

Independent healthcare providers are responsible for HIPAA compliance as covered entities. Revano may process limited data on behalf of providers under Business Associate Agreements where applicable.

7. Data Retention

We retain information for as long as necessary to:

• Provide Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the type of data and applicable laws.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain user sessions
• Analyze platform performance
• Improve user experience
• Support marketing and attribution

You may adjust cookie settings in your browser, though some features may not function properly.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information. However, no system is 100% secure, and we cannot guarantee absolute security of your data.

10. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal information
• Request correction or deletion
• Opt out of certain data uses
• Request data portability

To exercise these rights, contact us using the information below.

11. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

12. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy, contact us at: