SMS / Text Messaging Consent Policy

1. Overview

This SMS / Text Messaging Consent Policy (“SMS Policy”) explains how Revano Life, LLC (“Revano,” “we,” “us,” or “our”) may communicate with you via SMS or text messaging as part of the Services.

By providing your phone number and opting in to receive text messages, you consent to receive SMS communications from Revano as described below.

2. Types of Messages You May Receive

If you opt in, you may receive text messages related to:

A. Service and Appointment Communications

• Appointment confirmations and reminders
• Intake form completion reminders
• Updates regarding provider scheduling
• Instructions related to your care coordination process

B. Account and Transactional Messages

• Account verification codes (multi-factor authentication)
• Payment confirmations or billing notifications
• Updates regarding service requests or referrals

C. Care Navigation Messages

• Follow-up instructions after a provider visit
• Requests for additional intake information
• Notifications that a provider has responded or reviewed your case

D. Optional Marketing Communications (if separately consented)

• Information about Revano services or updates
• Educational content or health program offerings
• Promotions or new service availability

You will only receive marketing messages if you have explicitly opted in where required by law.

3. Message Frequency

Message frequency may vary depending on your use of the Services, appointment activity, and communication preferences. You may receive multiple messages per appointment or interaction.

4. Fees and Charges

Standard message and data rates may apply depending on your mobile carrier plan. Revano is not responsible for any charges imposed by your carrier.

5. Opt-In Consent

By providing your mobile phone number and affirmatively opting in (for example, by checking a box during signup or intake), you agree to receive SMS messages from Revano and its partners.

You confirm that:

• The mobile number provided belongs to you or you are authorized to use it
• You consent to receive text messages as described in this policy
• You understand that consent is not a condition of purchasing any service (where required by law)

6. Opt-Out Instructions

You may opt out of SMS communications at any time.

To stop receiving messages:

• Reply STOP to any message you receive from us

After opting out, you may receive a final confirmation message confirming your unsubscribe status.

You may also re-enroll at any time by opting in again through the platform.

7. Help and Support

If you need assistance, you may:

• Reply HELP to any message
• Contact our support team at the information listed below

8. Data Use and Privacy

Phone numbers and messaging data are used in accordance with our Privacy Policy. We do not sell SMS opt-in data or mobile phone numbers.

SMS communications may be facilitated through third-party service providers that assist in message delivery and platform operations.

9. Delivery Disclaimer

Delivery of SMS messages is subject to:

• Carrier availability
• Network conditions
• Device compatibility

Revano is not responsible for delayed or undelivered messages.

10. Changes to This Policy

We may update this SMS Policy from time to time. Continued use of the Services or continued SMS opt-in after changes are posted constitutes acceptance of the updated Policy.

11. Contact Information

If you have questions regarding this SMS Policy, contact:

Revano Life, LLC
support@revanolife.com